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Student Grievance Process  

In this policy, the terms “complaint” and “grievance” shall have the same meaning. This policy shall apply to all student complaints, except as provided below.

This policy shall not apply to:
  • Complaints alleging discrimination or harassment based on race, color, gender, national origin, disability, or religion. (See Procedures for Reporting Discrimination, Harassment, and Retaliation on page 34 of the student handbook in reference to NTCC Policy FDE).
  • Complaints concerning retaliation relating to discrimination and harassment. (Procedures for Reporting Discrimination, Harassment, and Retaliation on page 34 of the student handbook in reference to NTCC Policy FDE).
  • Complaints concerning disciplinary decisions. (See Student Discipline, Penalties, and Hearing Procedures on page 74 of the student handbook in reference to NTCC Policy FMA).
  • Complaints concerning a commissioned peace officer who is an employee of the College District. (See CHA).

A student grievance is a College District-related concern or problem that the student believes is unfair, inequitable, discriminatory, or a hindrance to the student’s education. The College District’s student grievance process affords the student a means for filing a grievance and provides a process for resolving a grievance.

The College District supports the concept of due process, a means by which students are assured that specific problems are addressed in a fair and impartial manner. A student grievance shall be initiated by a student and may proceed, if necessary and applicable , through the College District’s formal hearing process. [See FMA] Complaints of sexual harassment , discrimination, and retaliation shall be handled in accordance with FDE.

Complaint Resolution Chart

Student Complaint Form

 

Northeast Texas Community College complies with the U.S. Department of Education’s “Program Integrity” regulations, which require each state to have a student complaint procedure in order for public and private higher education institutions to be eligible for federal Title IV funds. Current, former, and prospective students may initiate a complaint with the Texas Higher Education Coordinating Board, after exhausting the institution's grievance/complaint process, by sending the required forms either by electronic mail to StudentComplaints@thecb.state.tx.us, or by mail to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions of the forms are not accepted."



    
 
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This page last updated by K. Lawrence on 09/18/2013

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