Student Support

Everyone here at Northeast Texas Community College is committed to the success of our students. Below you will find information, and in some cases names and contact information about services and helps which will make your experience here more successful.

Preparing Your Devices

NTCC IT Checklist - Help installing browsers, pop-up preparation, Microsoft Teams, Office 365 and other technology issues.

Ebook and Inclusive Access Help

Bookstore: Inclusive Access - Assistance with obtaining and using your access code (Inclusive Access) which gives you e-book and course materials you have purchased

Naomi Taylor
Director of College Store

How-to Videos

YouTube Videos and Playlist demonstrating common tasks covering topics such as:

(Top 3 Views)

Testing Assistance

On-line Proctoring Tools: Be sure to check with your instructor to determine tool you may be using in each individual class. (links below will take you to each support page)

  • Respondus Lockdown Browser and/or monitor Please note NTCC uses Blackboard Learn. Respondus Lockdown Browser File Download for NTCC
  • Proctorio – used with McGraw-Hill Connect classes; NTCC YouTube channel video
  • In Person Proctoring services available at the Testing Center on Campus. 903-434-8273 or 903-434-8272

Course Content Assistance

Should you experience any difficulties accessing course content, your first contact should be your instructor, letting them know of the nature of your difficulties enabling them to be aware and perhaps offering assistance.

If your course uses third party software, you may be able to contact their tech support for specific help on accessing content and report any issues you may be having. Your course’s Start Here Folder probably has some contact information posted. Some of the commonly used content links to their tech support are listed below:

McGraw-Hill Connect Tech Support
1-(800) 338 – 3987

Cengage Mindtap or WebAssign -chat, phone and user guides posted;
MindTap Start Guide
WebAssign Start Guide

Pearson MyLab and MyMastering Support – operating system and browser check

MacMillan Learning – LaunchPad; Chat and Browser check

NTCC Help Desk

Technology Support Computer Services

Free Tutoring

  • Free Tutoring – Overview of services; View Schedule of face-to-face tutoring
  • – free online tutoring service

Academic Calendar

Academic Calendar and Main Campus Calendar


Advising Website – schedule an appointment; FAQs, register for classes, GPA Calculator

Special Populations Assistance

Special Populations
Kat Belew Advising Team Lead/Special Populations Coordinator
Hours: M-Th 8am - 6pm ~ F 8am-12pm

Career and Transfer Center

Career & Transfer Center

NTCC Student Services Overview of services Student Life Student Life – Organizations, opportunities to get involved.

Student Housing

On Campus Housing

Food Service

Great Western Dining


Ark-Tex Council of Governments Rural Transit District (TRAX) provides low-cost transportation for residents of Bowie, Cass, Delta, Franklin, Hopkins,
TRAX Transportation Program

Financial Aide

Financial aid Department


Linda Forest
Financial Aid, Student Success, Title V Financial Literacy Coach


Charlie and Helen Hampton Library

Ron Bowden
Director of Library Services



Veteran’s Affairs

Shala Ridens

Eagle Assist

At Northeast Texas Community College, we understand that students often need support that extends beyond the classroom. “Eagle Assist” is the place to start when looking for that type of assistance. Our support system is here to help you succeed in both your academic and personal growth.

Dr. Paula Wilhite
Professor of Mathematics/Division Chair for Math, Physics and Engineering
Department: Mathematics
Phone: 903-434-8281

NTCC Care Center Food Pantry, Hygiene Closet and more.

Carmen Shurtleff

Counseling & Wellness

Cindy Stansell, LPC
Located in BT-111

If you still can’t find what you need, be sure to try using our Chat Bot to find what you’re looking for? This resource is available 24/7. For immediate technology assistance, send email to or call 903-434-8140.