NTCC IT Checklist

Follow the steps below to begin your journey at NTCC. Computer Services takes great pride in the service we provide to all users. The most important thing you can do is set up your NTCC email on your mobile device for easy, quick access! Please refer to step 2 for detailed instructions. If you need immediate assistance, send an email to ithelp@ntcc.edu. Please be sure to provide your PHONE NUMBER so that we can contact you immediately. YOU MUST USE YOUR NTCC EMAIL ACCOUNT to submit a ticket. All other email domains are blocked to prevent spam.

PC Network Support Technician

Classification:
Status:
Minimum Salary:

Experience and other qualifications required:

  • Associates degree in Computer and Information Sciences or related field
  • 2 years of experience in a Tech support role or network system environment

Description of Job Duties:

  • Assisting students, faculty, and staff with issues reported via the ticketing system
  • Assisting Network Administrator and Systems Administrator with tasks assigned as needed
  • Managing IT student workers' tasks and schedules
  • Maintaining Access Control System
  • Maintaining Security Camera System

 

To be considered for this position, a complete application packet must be received, including all the following: 

  • Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
  • Resume 
  • At least one letter of recommendation (this should come from a different reference than is listed on your applicaton)
  • Transcript(s)

Tickets

 

Student Support

Everyone here at Northeast Texas Community College is committed to the success of our students. Below you will find information, and in some cases names and contact information about services and helps which will make your experience here more successful.

Technology Support >

Ask the Chatbot!

Need help quick? Need help after hours?  Ask our Chat Bot! Our AI powered Chat Bot can be found on the lower right hand corner of every NTCC webpage as well as the MyEagle Portal. Simply click the "Chat Now!" button to get started! The chatbot will link you directly where you need to go.

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