| Classification: Staff |
| Status: Full Time |
| Minimum Salary: Varies |
The Student Services Specialist is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center. This role demands a deep understanding of customer service principles and practices, along with excellent interpersonal, decision-making and exceptional planning and organizational skills.
MAJOR RESPONSIBILITIES
- Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
- Address inquiries and provide guidance on registration, orientation, degree audits, and advisement referrals, as well as online enrollment activities.
- Skillfully manage tasks related to transcript requests, updating personal information, scheduling changes, withdrawal processes, insurance verifications, and FERPA form submissions.
- Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements.
- Efficiently distribute Student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department.
- Always prioritize delivering an exceptional and personalized customer service experience to students.
QUALIFICATIONS
Knowledge and Skill Requirements:
- Minimum 2 years related experience in student services or related field
- Strong communication skills, both verbal and written are required
- Strong organizational and problem-solving skills required
- Ability to maintain and foster strong relationships with state agencies and local educational institutions
- Strong working knowledge of a student information system and knowledge of microcomputer/software applications
Education/Experience Requirements
- Bilingual Preferred
- Bachelor’s Degree Preferred
Excellent Employee Benefits
Health, Dental, Vision, Life & Disability Insurance details »
Work/Life Balance Perks for Employees
Dollar Lunch, Fit Center Access, Educational Benefit, Government Verizon Phone Plan, Discount Purchase Programs, Discount Facility Rentals, Vacation & Sick Leave details »
To be considered for this position, a complete application packet must be received, including all the following:
- Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
- Resume
- At least one letter of recommendation (this should come from a different reference than is listed on your applicaton)
- Transcript(s)
